General terms and conditions of sale
General Terms and Conditions of Sale – Zornglas Surfboards
Article 1. Scope of Application
These General Terms and Conditions of Sale (GTC) apply, without restriction or reservation, to all orders placed on the Zornglas Surfboards website, in its capacity as a professional seller to consumers or business customers.
The customer represents that they have the legal capacity necessary to enter into a contract. Confirmation of the order constitutes unconditional acceptance of these GTC.
Article 2. Identification of the Seller
The seller is: Zornglas Surfboards
Registered office: 45 Route de Garen Seac'h - La Forêt Fouesnant 29940 France
Registered with the Quimper Chamber of Commerce and Industry under number: 94075563000016
Email: zornglas.surfboards@gmail.com – Phone: +33 6 18 32 81 02
Website: www.zornglas-surfboards.com/
Article 3. Products
The products offered for sale are handmade surfboards and Zornglas Surfboards brand apparel manufactured or distributed by the seller.
The essential characteristics of the products are presented on the website at the time of ordering. Photographs are not strictly binding but are provided for illustrative purposes only. The products delivered comply with the order placed unless otherwise notified by the customer.
Article 4. Prices
Product prices are listed in euros, inclusive of all taxes (TTC), excluding shipping costs, unless otherwise specified.
The seller reserves the right to modify its prices at any time, without this affecting orders that have already been confirmed. The price charged is the price in effect on the date of the order, subject to product availability.
Article 5. Order
The customer selects the desired products, adds them to the shopping cart, verifies the information, and confirms the order after reviewing and accepting these Terms and Conditions.
The seller confirms the order via email. A receipt will be sent as soon as the order is processed.
The order will not be processed until payment has been accepted and the order has been confirmed by the seller.
Article 6. Payment
Payment is due immediately upon placing the order, using the methods offered on the website (credit card, bank transfer, others).
The customer warrants that they have the necessary authorization to use the selected payment method.
In the event of late payment, penalties may be applied at the statutory rate plus a surcharge, as well as a flat-rate collection fee (Article L441-6 of the French Commercial Code).
Article 7. Delivery
Products are delivered to the address provided at the time of order.
Delivery times are those indicated on the day the order is placed. If a delay of more than one (1) month occurs, the customer may request cancellation of the order, except for custom-made products.
Shipping costs are specified before the order is confirmed and are the customer’s responsibility unless otherwise stated.
Article 8. Right of Withdrawal (Individual Customers)
In accordance with Articles L221-18 et seq. of the French Consumer Code, the customer has 14 calendar days to exercise their right of withdrawal without providing a reason or incurring a penalty (see refund policy).
Return shipping costs are the customer’s responsibility unless the seller made an error or the product is defective. The product must be returned in its original condition, unused, with all accessories, tags, and packaging.
The right of withdrawal cannot be exercised for certain custom-made or personalized products.
Article 9. Warranties
The customer is covered by the legal warranties of conformity (Articles L217-4 et seq. of the Consumer Code) and against latent defects (Articles 1641 et seq. of the Civil Code).
In the event of a non-compliant or defective product, the customer must contact the seller as soon as possible to obtain an exchange or refund.
Article 10. Liability
The seller shall not be held liable in the event of misuse of the products or failure to follow instructions.
In any event, the seller’s liability is limited to the amount of the order.
Article 11. Intellectual Property
All elements of the website and the products (trademarks, logos, images, text) are the exclusive property of Zornglas Surfboards. Any reproduction, in whole or in part, is prohibited without authorization.
Article 12. Personal Data
Data collected for order management is processed in accordance with the General Data Protection Regulation (GDPR). The customer has the rights of access, rectification, erasure, objection, and data portability. See the Privacy Policy.
Article 13. Archiving and Evidence
Zornglas Surfboards’ computerized records shall be considered proof of communications, orders, and payments between the parties.
Article 14. Force Majeure
The seller shall not be held liable in the event of non-performance or delay in the performance of its obligations resulting from a force majeure event.
Article 15. Modification of the Terms and Conditions
Zornglas Surfboards reserves the right to adapt or modify these Terms and Conditions at any time. The applicable Terms and Conditions are those in effect at the time the customer confirms the order.
Article 16. Disputes — Mediation
In the event of a dispute, an amicable resolution will be sought before any legal action is taken. The customer may use the consumer mediation service free of charge (see list on the European Commission’s website). In the absence of an agreement, the competent court shall be that within the jurisdiction of the seller’s registered office (France), unless otherwise required by mandatory law.
Article 17. Miscellaneous Provisions
If any provision of these Terms and Conditions is deemed invalid, it shall be deemed unenforceable, without affecting the validity of the other provisions.
The seller’s failure to assert a breach by the customer does not constitute a waiver of the right to assert such a breach at a later date.